Usj9 Privacy Policy — User Personal Data Protection
This Privacy Policy explains how usj9 collects, uses, stores and protects your personal information as a user of our platform in Malaysia.
Last updated: January 2026. This policy applies to all users who register for or use usj9 services.
1. Information We Collect
Usj9 collects several types of information from users to keep the platform running smoothly and securely. This information is collected directly from you or automatically as you use the platform.
Account Information
During registration, we collect your full name, email address, phone number, date of birth and login credentials. This information is required to verify your identity and enable secure access to your usj9 account.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect payment-related information including the account holder's name, partial account number (not the full number) and transaction records. We do not store your full bank account number in our systems.
Device and Browser Information
We automatically record your IP address, device type, operating system, browser type, screen resolution and pages visited. This information is used to improve your experience and identify any suspicious activity.
Usage Data
We record in-platform activity such as games played, bets placed, session duration and interactions with platform features. This data helps us understand user needs and improve usj9's services.
- Account & identity information
- Payment information (MYR)
- Device & browser data
- Platform activity records
- Cookies & session data
2. How We Use Your Information & Cookies
How We Use Your Data
The information collected is used to: process account registration and login; verify user identity prior to payment processing; send account and transaction notifications; detect and prevent fraud and unauthorised access; comply with applicable legal requirements; and improve the functionality and design of the usj9 platform.
We do not use your data for third-party advertising purposes or sell your information to other companies for marketing.
Cookies & Tracking
Usj9 uses cookies to store user preferences, maintain secure login sessions, and analyse platform usage patterns. These cookies do not contain any personal information that can directly identify you.
We use two types of cookies: session cookies (deleted when the browser is closed) and persistent cookies (stored for a set period to enhance your experience). You can manage cookie settings through your browser, though this may affect certain platform features.
3. Data Storage, Security & Sharing
Storage & Security
All usj9 user data is stored on servers protected with industry-standard SSL encryption. Access to these databases is restricted to authorised personnel only and is subject to strict access control policies.
We retain account and transaction records for as long as required by applicable laws or regulations, or until the account is closed plus any applicable minimum retention period. Once this period ends, data will be securely deleted or anonymised.
Usj9 conducts regular security reviews and employs real-time monitoring to detect any unauthorised access attempts or suspicious activity.
Third-Party Sharing
Usj9 does not sell, rent, or share users' personal information with third parties for commercial purposes. However, we may share certain information in limited circumstances:
- Payment processors: to process deposits and withdrawals in MYR, the required transaction information is shared with approved banks and payment processors.
- Legal requirements: if required by a court order or relevant authorities in Malaysia.
- Fraud prevention: in cases of suspected fraud or illegal activity, relevant information may be shared with law enforcement agencies.
All third parties who receive usj9 user data are bound by data protection agreements and are not permitted to use that data for any other purpose.
4. Your Rights as a User
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email. We will process requests within a reasonable timeframe and provide the information in a readable format.
If you believe the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Log in to your usj9 account to update basic details, or contact our support team for changes that require additional verification.
You may request that your account and personal data be deleted from usj9's systems. Such requests will be processed in accordance with legally mandated record retention obligations. Data related to financial transactions may need to be retained for a minimum period as required by law.
To submit any request relating to your privacy rights, please contact the usj9 support team via email at [email protected], stating the type of request (access, rectification or erasure) along with your account details. We aim to process all requests within 14 business days.
5. Policy Changes & Further Information
Usj9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services offered. Users will be notified of any significant changes via in-platform notifications or their registered email at least 14 days before the changes take effect.
Continued use of the usj9 platform after any changes take effect constitutes acceptance of the updated Privacy Policy. We encourage users to review this page periodically to stay informed about how your data is handled.
For any enquiries about this Privacy Policy, how we handle your data, or to submit a privacy-related complaint, you may contact the usj9 support team via email at [email protected]. We are committed to addressing every enquiry seriously and in a timely manner.
For a full understanding of the platform's terms of use, you may also refer to usj9 Terms & Conditions and page Responsible Gaming us.
